Welcome to the Employee Help Desk
Welcome to the Achieva Employee Help Desk! The IT, HR, and Advancement (Development & Communications) teams uses this ticketing system to track issues and requests. Tickets can be opened via the "Open a New Ticket" button or by emailing techsupport@achieva.info for IT issues, HRsupport@achieva.info for HR issues or advancementsupport@achieva.info for Advancement related questions or issues. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.
Standard helpdesk hours are Monday - Friday, 7AM - 3PM. Requests submitted after this time may incur a delay in response until the next business day. If this is an after hours emergency, please reach out to your department VP.
The IT team can be reached via phone at extension 647.
The HR team can be reached via phone at extension 650.
Other Useful Links: